Ricoh Reviews
(Rated by 2 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
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Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.0
- Customer Service4.0
- Good Value5.0
Recent Customer Reviews (2)
Elizabeth Townsend
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Brigliador Duval
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Ricoh Pros & Cons
Pros
1
Operational Efficiency: Offers solutions to manage and optimize information flow, reducing prototyping costs and speeding innovation.
2
Process Automation: Automates workflows, cutting processing time and improving customer and employee experiences.
3
Workplace Experience: Provides solutions like smart lockers to streamline employee onboarding and meeting space technology to foster engagement.
4
Office Technology: Offers leading print technology, reducing costs and waste with Managed Print Services (MPS).
5
Awards and Recognition: Named 2024 Laserfiche Cloud Solution Provider of the Year.
CONS
1
Reliability Concerns: Some users have reported reliability issues with network printing, including constant paper jams.
2
Customer Service Issues: There have been complaints about poor customer service, including difficulty in relocating printers and unresponsive support.
3
Mixed Employee Reviews: Employees have mixed reviews on work-life balance, culture, and career opportunities, with an average rating of 3.6 for work-life balance and 3.3 for career opportunities.
Ricoh Features and Benefits
Features
Lifecycle Management
Comprehensive service lifecycle management for OEMs and retailers, ensuring increased efficiency, reduced costs, and improved production workflows.
Customer-Centric Approach
Utilizes expertise to design service maintenance programs for high-quality automated equipment.
Training and Support
Offers customer and employee training, technician training, and end-user training programs.
Ongoing Support
Provides ongoing support through call centers, onsite services, and preventative maintenance.
Plan & Design
Comprehensive service program planning, including technology consulting, site inspection, and lifecycle assessment.
Deploy & Implement
Operational deployment of devices, including installation, implementation, and migration services.
Support & Maintenance
Ongoing support with break-fix services, white glove service SLAs, and remote help desk services.
Integrity
Trusted service brand with a global presence in approximately 200 countries and territories.
Coverage and Capacity
Over 10,000 highly trained service delivery professionals in the U.S., providing tailored support.
Capability
Services more than 1 million+ devices with advanced certifications and industry experience.
Full Lifecycle Support
Offers training, education, deployment, service, maintenance, and replacement for the full lifecycle of equipment and technology.
Intelligent Dispensing
Services intelligent dispensing systems, vending machines, smart lockers, and more.
Currency Management
Provides smart safes, coin counters, cash recyclers, and more.
Medical Technology
Offers automated disinfection systems, mobile technology carts, and other medical technologies.
Retail Technology
Services self-checkout systems, POS systems, BOPiS lockers, kiosks, and more.
Automation & Robotics
Supports AMRs, AGVs, robotic arms, cobots, and more.
Additive Manufacturing
Services 3D printers and scanners, computers, and all things additive manufacturing.
Invoice Management
View open invoices, pay equipment and meter invoices, and manage invoice preferences.
Purchase Management
Browse and order products, track orders in real-time, and purchase at contracted prices.
Equipment Management
Create and track service requests, manage orders and returns, and track meter reads.
Scalable Intelligence
Empowers employees to work faster, smarter, and more securely with easily updatable devices.
Future-Proof Investment
New capabilities are just a download away, ensuring devices stay up-to-date with the latest features and functionality.
Print-as-a-Service (PraaS)
An outcome-based subscription model that includes print devices, service plans, supplies, and document workflow solutions in one contract.
Predictable Monthly Bill
Provides comprehensive print services with a single, predictable monthly bill, ensuring optimal performance and minimal downtime.
Proactive Management
Includes proactive remote and on-site break-fix services, auto toner replenishment, and Ricoh’s Smart Integration application.
Operational Efficiency
Offers solutions to manage and optimize information flow, reducing prototyping costs and speeding innovation.
Process Automation
Automates workflows, cutting processing time and improving customer and employee experiences.
Workplace Experience
Provides solutions like smart lockers to streamline employee onboarding and meeting space technology to foster engagement.
Office Technology
Offers leading print technology, reducing costs and waste with Managed Print Services (MPS).